Now, Let me begin by saying we do like to think we go out of our way and do our best to help customers out, and I would like to think many of you have experienced this.... However, we've had a funny old week this week, culminating in some bearings being returned for refund today.
A customer ordered a Frame Pivot Bearing kit, which we supply correctly in a timely manner with free postage. The customer gets in touch (at the weekend) saying a couple of the bearing parts are not correct and we supplied wrong bearings.
We head to office to check our exploded drawings, to discover what we supplied is correct and the customer in fact has ordered wrong model year bearings. These things do happen, it's a pain to rectify, but we usually suck it up for the sake of good customer service.
We do accept returns as you would expect, but only if the bearings are unused. We receive bearings back today with 'installation' marks and grease - see worst 2 attached. Customers swears they unused and thats how he received them and demanding refund. Sorry, but we do not supply bearings like that. Oh happy days!