*** IMPORTANT NOTE ***
A lot of Royal Mail deliveries seem to be delayed again quite regularly. We believe staffing / track-trace the issue. Please allow extra time for your deliveries
RETURNS PROCEDURE & REFUND POLICY
If you are not satisfied with your purchase for any reason or you have ordered incorrectly, you may return a product unused and unfitted for refund within 30 days from the date of purchase.
Refunds MUST contain the following information so we can find your purchase detail and action the refund:
1. Order Number
3. Reason for refund
- Items must be returned in the same condition they were received (if any marks, scratches or signs of grease, then a refund will be refused).
- The customer must pay the postage fee.
- Any complaints made after this time period are void of any right to a refund.
- To clarify you must state reason for return, as we need to know if bought in error or if there is a problem.
- If you need a replacement, then please do so by ordering again as it can too complicated sorting partial refunds or requesting additional payments.
- If an overseas order, we cannot be expected to refund your original postage costs if the reason for return is not our fault.
Kinetic Bike Bearings Ltd
10a Dunston Business Village (Door 43)